PRIVACY POLICY

Effective Date: 2025

Communications Counsel, Inc. (“Communications Counsel,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose personal information, including information connected with our text messaging services.

1. Information We Collect

We may collect personal information that clients and website visitors provide to us, including:

  • Name;

  • Business or organization;

  • Email address;

  • Telephone or mobile telephone number;

  • Information submitted through our website;

  • Communications between you and Communications Counsel;

  • Text message content, delivery information, and opt-in or opt-out records; and

  • Information reasonably necessary to provide our professional services.

We may also collect limited technical information when someone visits our website, such as the visitor’s internet protocol address, browser type, device type, referring website, and pages visited.

2. How We Use Information

Communications Counsel may use personal information to:

  • Provide consulting, communications, training, and related professional services;

  • Communicate with current and prospective clients;

  • Respond to questions or requests;

  • Provide client service updates;

  • Coordinate meetings, projects, deadlines, approvals, or deliverables;

  • Maintain business and client records;

  • Operate and improve our website and services;

  • Protect the security and integrity of our systems; and

  • Comply with applicable legal and regulatory requirements.

3. Text Message Communications

Communications Counsel uses text messaging only for service-related communications with existing clients who have consented to receive text messages or who initiate a text message conversation with us.

Text messages may include:

  • Project or client-service updates;

  • Meeting or scheduling information;

  • Requests for information or approval;

  • Responses to client questions;

  • Deadline or deliverable reminders; and

  • Other communications directly related to an existing client engagement.

Communications Counsel does not use this text messaging program to send advertisements, marketing messages, sales promotions, or unrelated solicitations.

An existing client relationship does not, by itself, constitute consent to receive automated or recurring text messages. Where consent is required, Communications Counsel will obtain it before sending such messages.

Consent to receive text messages is voluntary and is not a condition of purchasing or receiving services from Communications Counsel.

Message frequency will vary depending on the client engagement and the communications requested or necessary. Message and data rates may apply according to the recipient’s wireless service plan.

4. Opting Out of Text Messages

You may stop receiving text messages from Communications Counsel at any time by replying STOP to a message.

You may also use words such as QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE, or otherwise clearly tell us that you no longer wish to receive text messages.

Communications Counsel will honor reasonable opt-out requests as promptly as practicable and no later than the period required by applicable law. We may send one final text message confirming that the opt-out request has been processed. After that confirmation, no additional text messages requiring consent will be sent unless you provide new consent.

For assistance, reply HELP or contact Communications Counsel through the Contact Us page on our website.

5. Mobile Information and Messaging Consent

Communications Counsel does not sell, rent, or provide mobile telephone numbers, text messaging opt-in information, or text messaging consent to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Communications Counsel may provide information to telecommunications carriers, messaging platforms, software providers, and other vendors only to the extent necessary to transmit, manage, secure, or support our text messaging services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except aggregators and providers of the text message services.

Text messaging consent is specific to Communications Counsel and will not be transferred to another business or organization for that organization’s independent use.

6. Other Information Disclosures

Communications Counsel may disclose information:

  • To vendors that perform services on our behalf and are required to use the information only for those services;

  • When reasonably necessary to protect our clients, employees, systems, property, or legal rights;

  • To investigate fraud, security incidents, or unlawful activity;

  • When required by law, regulation, subpoena, court order, or other lawful government request; or

  • In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to appropriate privacy protections.

We do not sell personal information collected through our text messaging program.

7. Data Security

Communications Counsel uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

No method of electronic communication or data storage is completely secure. Text messages may travel through systems operated by wireless carriers and service providers that are outside Communications Counsel’s control. Clients should not send highly sensitive, confidential, financial, medical, or legally privileged information by text message unless specifically instructed to do so through an approved method.

Wireless carriers are not liable for delayed or undelivered messages.

8. Data Retention

Communications Counsel retains personal information for as long as reasonably necessary to provide services, maintain business and client records, document consent and opt-out requests, comply with legal obligations, resolve disputes, and protect our legal rights.

Opt-out records may be retained to ensure that no additional text messages are sent without renewed consent.

9. Children’s Privacy

Communications Counsel’s services and text messaging program are intended for businesses, public agencies, organizations, and adult professionals. They are not directed to children under 13, and Communications Counsel does not knowingly collect personal information from children under 13.

10. Changes to This Policy

Communications Counsel may revise this Privacy Policy periodically. Any updated policy will be posted on our website with a revised effective date. Material changes affecting the text messaging program may also be communicated through an appropriate additional notice.

11. Contact Communications Counsel

Questions about this Privacy Policy, our text messaging practices, or personal information may be submitted through the Contact Us page on the Communications Counsel website or mailed to:

Communications Counsel, Inc.
Granville, Ohio 43023